5-Year Limited Trade Warranty

MasayaCo provides a five-year limited warranty to the original purchaser with proof of purchase. This 5 year limited warranty is reserved and only pertains to purchases from MasayaCo’s Trade site masayaco.trade. During this five-year warranty period, MasayaCo, at its discretion, will repair or replace any product, part, or component that MasayaCo determines has failed under normal use due to defects in material or workmanship. We will repair or replace the defective product, part, or component with a comparable item. To submit a warranty claim, please send a written notice to customerservice@masayacompany.com within the warranty period and within thirty (30) days of discovering the issue. Photographs of the product issue may be required to process the warranty claim. This warranty is valid only for the original purchasers who purchase new products directly from MasayaCo.trade or its authorized resellers. Any misuse, abuse, or alteration of the original product voids this warranty. The warranty period commences on the date of purchase.

Exclusions from Limited Warranty.  MasayaCo does not cover:

  • Natural variations in wood grain or figure or the presence of character marks.
  • Changes in surface finishes due to aging or exposure to light.
  • Natural marks, scars, or wrinkles in leather.
  • Failures due to normal wear and tear.
  • Variations in color, grain, or texture of natural materials.
  • Colorfastness or the matching of colors of textiles, including exact matches to cuttings or swatches.
  • Products upholstered in COM (Customers’ Own Material).
  • Damage, marks, or stains on veneer or painted surfaces from contact with rubber or similar compounds, improper cleaning products, sharp objects, writing instruments, or prolonged exposure to moisture, salt air, or direct sunlight.
  • Discoloration of textiles and surface materials from exposure to elements, soiling, stains, or dye transfer from clothing, including denim.
  • Damage from storage or relocation after the initial delivery to the customer.
  • MasayaCo does not cover products exposed to extreme environmental conditions or improper storage.

Disclaimers. 

TO THE EXTENT PERMITTED BY LAW, ALL EXPRESS AND IMPLIED WARRANTIES OTHER THAN THE EXPRESS LIMITED WARRANTY SET FORTH ABOVE ARE HEREBY DISCLAIMED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DESIGN, AND NON-INFRINGEMENT, WHETHER ARISING BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE. If an implied warranty exists as determined by a court, its duration shall expire upon the end of the five-year warranty period. Some states do not allow limitations on the duration of implied warranties, so the above limitation may not apply to you.

The MasayaCo five-year trade warranty is applicable to all designs purchased after 6/1/2024. Please contact customer service for warranty inquiries on purchases made prior to 6/1/2024.

Limitation of Damages and Liability

THE LIMITED WARRANTY AND REMEDIES PROVIDED HEREIN ARE THE SOLE AND EXCLUSIVE WARRANTY AND REMEDIES PROVIDED BY MASAYACO. Any actions by MasayaCo beyond the obligations in this Limited Warranty will not modify the Limited Warranty, remedies, or limitations stated herein. Except as prohibited by law, MasayaCo will not be liable for any consequential, incidental, exemplary, or special damages arising from or related to this Limited Warranty or the MasayaCo products. MasayaCo’s total cumulative liability related to this Limited Warranty or the MasayaCo products will not exceed the amount paid for the MasayaCo products by the original purchaser. Your use of MasayaCo products is at your own discretion and risk. You will be solely responsible for any and all loss, liability, or damages resulting from your use of the MasayaCo products. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation and exclusion may not apply.